What customers say

Every time it rained hard we'd get a puddle right in the middle of the garage roof—drove me mad. They came, took pictures from the ladder and showed us the felt was cracking where it joins the wall. Job was a full strip, couple of boards swapped where they were soft, then EPDM. Rain hit mid-week and they tarped it before they left; nothing came through. Finished Thursday like they said, and the bill was what we'd been quoted.

Our dormer roof is a bit of a puzzle and the last lot quoted for something that would have looked awful from the garden. These lot walked us through GRP vs rubber properly—no pushy stuff. We went GRP because we actually walk out there for pots. Corners look neat against the brick and they fixed a cracked pane in the side window while the ladders were up, which was a bonus.

Bedroom ceiling kept staining after heavy rain and I was sure the flat field was leaking. Turned out the hopper was part-blocked and water was getting in behind the coping. They showed us the photos rather than guessing, cleared it and resealed—didn't try to sell a whole new roof. We've already told the people next door.

Single-storey extension and building control wanted the warm roof build-up documented. They photographed insulation, VCL, laps, flashings—proper sequence. When the inspector turned up we just emailed the lot across. Crew hoovered most evenings which mattered with a two-year-old, and the scaffolders they used were on time both days.

Water started dripping above the kitchen units two days before we flew. They got there that afternoon, lifted enough to find the bad lap and made it secure for the fortnight. Full redo waited until we were home—they didn't want us paying for work we hadn't seen. Photos on WhatsApp through the week helped a lot.

Lower pitch had gone bright green—honestly embarrassing. They said which treatments were safe for our type of roof and which ones chew the finish off. Brushed it gently, treated where it made sense, cleared the gutters properly. Told us straight the covering had life left in it instead of jumping straight to a full replacement.

Silicone round our roof lantern failed after less than two years. They stripped it back properly and re-detailed it with the kit from the manufacturer—runs look right now. Only gripe is we sat in the queue about ten days at a busy time, though they did say that up front.

Three quotes on the table—one stupidly cheap that assumed overlay, another for strip that didn't actually say strip anywhere. This one spelled out depth, skips, U-value, trims—the lot. I fired daft questions over email and got straight answers. Middle money on paper but the only crew I trusted to actually open it up.

Sorting my mum's place and she's nervous with trades, plus her hearing isn't great. Whoever came spoke up, showed her the photos on his phone, and didn't hurry her when she signed the sheet. Scaffold feet had pads on the path—sounds small but it meant a lot.

Storm in February, water in the porch ceiling about seven on a Sunday. They got someone out the same morning to get it watertight and booked the proper fix for the next dry spell. No sermon about maintenance—just what had failed and a couple of sensible tips for later.